CLIENT INFORMATION

Cancellation Policy
Please contact us no later than 24 hours prior to your appointment time, should you wish to cancel. Cancellations made within 24 hours of treatment time or non-arrivals will be charged at 50% of the total treatment cost.

Late Arrivals
Please arrive 5-10 minutes prior to your appointment to fill out necessary pre-treatment forms. Please be aware if you arrive late for your appointment it will still end when scheduled to assure we are not further delayed. If you are running late please give us as much notice as possible. If you are more than 10 minutes late we may have to rearrange your appointment and our cancellation fee will incur.

Accessibility
We offer treatments over two floors, some our treatment rooms require using stairs. If you require a treatment room on ground level, please make us aware at your time of booking so we an allocate our treatment rooms correctly.

Health Considerations
Please let us know if you are pregnant or have any pre existing medical conditions that may effect your treatment prior to arrival.

Loyalty Scheme
Click the link below or scan the QR code to download our Loyalty Card App. This will allow you to start collecting stamps every time you visit Saint James Lash Bar.

Deposits
For every full set of eyelash extensions a £10 non refundable deposit is required to secure your appointment. This is redeemed against your full set of eyelash extensions.
For group bookings and large treatment bookings deposits may be required, this can be fully redeemed against your treatments on the day.

Mobile Phones
We respectfully ask that your mobile phone is turned onto silent whilst you are in the salon.

Children
We do understand that at times you may have to bring children into the salon. We ask that you make us aware at the time of booking, some treatments are not suitable for your child to attend due to health and safety.
We do kindly ask that you respect the relaxation of other clients. Please be aware that you are responsible for your child’s safety whilst in the salon.

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